Shipping & Payment Info

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Shipping & Payment Policy

Last updated: May 12, 2026

At The Popcorn King Inc, we aim to provide a smooth and reliable shopping experience. This Shipping & Payment Policy explains how orders are processed, shipped, delivered, and paid for through thepopcornking.ca

Please review this policy carefully before placing an order.


1. Shipping Locations

We currently offer shipping to:

  • Domestic/local addresses within the Niagara Region, Ontario and throughout Canada.
  • Selected international destinations

Shipping availability may vary depending on the destination, carrier limitations, customs regulations, or product restrictions.

If your location is unavailable during checkout, please contact us for assistance.


2. Shipping Zones

We support shipping to the following regions:

  • Local/Regional Shipping
  • National Shipping
  • International Shipping (select countries)

Additional shipping fees, customs duties, taxes, or import charges may apply for international orders and are the responsibility of the customer unless otherwise stated.


3. Order Processing Time

Orders are typically processed within 1–5 business days after payment confirmation.

Processing times may vary during:

  • Holidays
  • Promotional events
  • High-volume periods
  • Product restocking delays

Orders are not processed or shipped on weekends or public holidays unless otherwise stated.


4. Estimated Delivery Times

Estimated shipping times may vary depending on your location and shipping method selected at checkout.

Typical delivery estimates:

Shipping MethodEstimated Delivery Time
Local Standard Shipping2–7 business days
National Shipping3–10 business days
International Shipping7–21 business days

Delivery estimates are not guaranteed and may be affected by weather conditions, customs delays, carrier disruptions, or other unforeseen circumstances.


5. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Destination
  • Package weight and dimensions
  • Shipping method selected

We may occasionally offer:

  • Free shipping promotions
  • Flat-rate shipping
  • Discounted shipping offers

Any applicable taxes, customs duties, or import fees are the responsibility of the customer unless otherwise specified.


6. Tracking Information

Once your order has shipped, you may receive a shipping confirmation email containing tracking information, where available.

Please allow time for tracking updates to appear after shipment.


7. Lost, Delayed, or Damaged Packages

If your order is:

  • Lost in transit
  • Significantly delayed
  • Delivered damaged

Please contact us as soon as possible with your order number and relevant details.

We will work with the shipping carrier to investigate and attempt to resolve the issue. Resolution times may vary depending on the carrier and shipping provider.

We are not responsible for delays caused by:

  • Customs processing
  • Incorrect shipping addresses provided by customers
  • Carrier disruptions
  • Weather or force majeure events

8. Returns and Exchanges

We accept returns or exchanges in accordance with our Return Policy.

To qualify for a return or exchange:

  • Items must be unused and in original condition
  • Requests must be submitted within 2 days of delivery
  • Proof of purchase may be required

Certain items may be non-returnable, including:

  • Final sale items
  • Personalized/custom products
  • Digital products
  • Perishable goods

Customers may be responsible for return shipping costs unless the item arrived damaged or incorrect.


9. Payment Methods

We accept secure payments through approved payment providers. Supported payment methods may include:

  • Credit cards (Visa, Mastercard, American Express)
  • Debit cards
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Other local payment methods where available

Available payment options may vary depending on your location.


10. Payment Terms

All payments must be completed before orders are processed and shipped.

By submitting payment information, you represent that:

  • You are authorized to use the payment method provided
  • Billing information is accurate and complete

We reserve the right to:

  • Refuse or cancel suspicious transactions
  • Request additional verification
  • Limit or reject orders at our discretion

11. Taxes and Duties

Applicable sales taxes, HST, GST, customs duties, or import fees may be added during checkout or collected upon delivery depending on your jurisdiction.

Customers are responsible for any additional import or customs charges unless otherwise stated.


12. Contact Information

If you have any questions regarding shipping, payments, returns, or delivery issues, please contact us:

The Popcorn King Inc.
4551 Zimmerman Avenue
C/O Niagara Falls Innovation Hub
Niagara Falls, ON L2E 3M5
admin@thepopcornking.ca
Office: 905-974-9877 FAX: 905-974-9891

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