Return & Refund Policy

Last updated: May 12, 2026

At The Popcorn King Inc., customer satisfaction is important to us. If you are not completely satisfied with your purchase, this Return & Refund Policy explains your options regarding returns, exchanges, damaged items, and refunds.

Please read this policy carefully before making a purchase.

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1. Return Eligibility

We accept returns for eligible items within 2 days of the delivery date.

To qualify for a return:

• The item must be unused, unopened, and in its original condition
• The item must be returned in the original packaging
• Proof of purchase or order confirmation may be required

We reserve the right to refuse returns that do not meet these conditions.

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2. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive an item that is:

• Damaged
• Defective
• Incorrect shipment

Please contact us within 2 days of receiving your order with:

• Your order number
• A description of the issue
• Clear photos of the item and packaging, where applicable

We will review the issue and work to provide an appropriate resolution, which may include:

• Replacement
• Exchange
• Store credit
• Refund

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3. Non-Returnable Items

Certain items may not be eligible for return or refund, including:

• Final sale or clearance items
• Gift cards
• Personalized or custom-made products
• Perishable goods
• Digital downloads or software
• Opened item

Additional return restrictions may apply depending on the product category.

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4. Exchanges

We may offer exchanges for eligible items if:

• The item is defective or damaged
• The wrong item was received

If you would like an exchange, please contact us before returning the item.

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5. Refunds

Once we receive and inspect the returned item, we will notify you regarding the status of your refund.

Approved refunds are typically processed to the original payment method within 7-10 business days, depending on your payment provider or financial institution.

Shipping charges are generally non-refundable unless:

• The item arrived damaged
• The wrong item was shipped
• The return is due to our error

We reserve the right to deny refunds for items returned in unacceptable condition.

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6. Return Shipping

Customers may be responsible for return shipping costs unless:

• The item is defective
• The item arrived damaged
• An incorrect item was sent

We recommend using a trackable shipping service for returns, as we are not responsible for lost return shipments.

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7. Cancellations

Orders may not be canceled before they are processed, packaged, delivered or shipped.

Once an order has been processed, packaged, delivered or shipped, it may no longer be eligible for cancellation and must follow the return process outlined above.

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8. Contact Information

If you have questions about returns, refunds, or exchanges, please contact us:

The Popcorn King Inc.
4551 Zimmerman Avenue
C/O Niagara Falls Innovation Hub
Niagara Falls, ON L2E 3M5
admin@thepopcornking.ca
Office: 905-974-9877 FAX: 905-974-9891

thepopcornking.ca